Terms of Use

About these Terms

These Terms of Use govern access to and use of moviatech.ai, www.moviatech.ai, account.moviatech.ai, and the related online features operated by Movia Technologies, Inc. (“Movia,” “we,” “us,” or “our”), including inquiries, booking requests, customer accounts, electronic signing, payments, messages, and support (the “Services”).

When a registration or transaction process presents these Terms for acceptance, your affirmative acceptance forms an agreement with Movia concerning those Services. Please read and retain a copy before accepting. Merely visiting a page does not authorize a payment, biometric verification, or marketing that requires separate consent.

Our Privacy Policy explains how we handle personal information. It is not a substitute for these Terms or for a separate authorization required by law.

How these Terms relate to your rental

These are website and customer-center terms, not the complete vehicle rental agreement. The vehicle, rental period, confirmed price, selected options, eligibility requirements, permitted use, cancellation conditions, and other terms of a particular rental are set out in the applicable reservation record, rental agreement, and policies disclosed for that transaction.

Mandatory law always controls. For a rental-specific issue, the signed rental agreement and transaction-specific terms validly agreed for that rental take precedence over these general website Terms. A rental or pricing policy incorporated into a transaction means the version disclosed and accepted for that transaction, not a later version silently substituted on our website.

This order of documents does not excuse misleading statements or take away rights that cannot lawfully be waived. A change affecting a confirmed reservation must be agreed or otherwise permitted under the applicable agreement and law.

Accounts, eligibility, and information you provide

You must be at least 18 and legally able to enter an agreement to create an account. Creating an account does not establish that you meet the separate age, licensing, driving-history, verification, or payment requirements for a rental. Applicable rental requirements are disclosed during the reservation process and in the rental documents.

Provide accurate and current information, use only information and payment methods you are authorized to use, and keep your login credentials secure. Do not share verification codes or impersonate another person. Notify us promptly of suspected unauthorized account activity.

We may request information reasonably necessary to verify identity, eligibility, payment authority, or a transaction. An obvious or correctable error does not automatically permit us to retain payment for a service we cannot provide. Information submitted for another person must be provided with appropriate authority.

Inquiries, requests, and confirmed reservations

A contact form, chat exchange, availability search, or acknowledgment that we received a request is not necessarily a confirmed reservation. A reservation is confirmed when Movia provides a written or electronic confirmation expressly identifying it as confirmed and stating the material rental details.

Confirmation can be provided through the customer center or an electronic message. A payment receipt alone does not confirm a vehicle unless it also expressly confirms the reservation. Before vehicle release, required identity and eligibility checks, agreement signing, payments, and security authorization must be completed.

If Movia cannot confirm a request after collecting a payment for the unavailable rental, we will notify you, refund the amounts collected for that unconfirmed rental, and request release of any corresponding unused authorization. No cancellation fee applies merely because Movia cannot confirm the requested rental. We will not treat an automated assistant’s unsupported statement as a substitute for the required confirmation process.

Quotes, prices, and optional items

Prices are stated in U.S. dollars unless expressly indicated otherwise. A general advertised starting price is not a personalized total. When the necessary rental details are provided, the transaction quote must identify the rental charges, applicable mandatory taxes and fees, selected optional items, and material conditions. Any mileage or contingent charges that cannot yet be determined must be explained separately.

Optional protection and extras are choices, not automatically required purchases. We will not impose an optional item merely because it was mentioned in a conversation or displayed on a page. Any additional-driver fee remains subject to applicable exemptions; eligibility checks for an additional driver do not themselves authorize a fee prohibited by law.

Before confirmation, we may correct a genuine pricing or availability error and ask you to accept a revised quote. You may decline and receive a refund of payment collected for the unconfirmed rental. After confirmation, we will not unilaterally reprice the same agreed rental because our website prices change.

Descriptions of charging packages must identify included and excluded charging costs and any separately payable fees in the transaction documents. A generic statement in these Terms does not expand or reduce the package you actually purchased.

Changes, extensions, cancellations, and refunds

Submit requests to change dates, extend a rental, add a driver, change a vehicle, or alter pickup or return arrangements through an available request channel. A submitted request is not approved until Movia confirms it in writing or electronically. Approved changes may require a revised quote, additional agreement, or further payment authorization.

Cancellation, no-show, early-return, and refund conditions are the conditions disclosed for and incorporated into your transaction, subject to applicable law. Later website changes do not retroactively create a new cancellation fee or remove a refund already owed. Contact us through the available cancellation or support channel and retain the acknowledgment or confirmation.

If Movia cannot provide a confirmed rental, any substitute must be acceptable under the rental agreement or agreed with you. Applicable refund and other legal rights remain available. A circumstance outside either party’s reasonable control does not automatically remove nonwaivable consumer rights.

We process an approved refund through the appropriate payment channel. The time for a refund or authorization release to appear in your account depends in part on the payment provider and issuing bank.

Payments, saved cards, and security authorizations

Payments and saved payment methods are processed through Stripe. Accepted methods and any cardholder or security-deposit requirements are disclosed for the transaction. Saving a card does not give Movia unlimited authority to charge it.

A security authorization or “hold” temporarily reserves available credit. It is different from a completed charge. The required amount and purpose must be disclosed before you authorize it. Declining an optional damage waiver does not itself authorize a higher security hold or another penalty for declining that product.

Automatic reauthorization during a longer rental. When you separately authorize that arrangement, Movia may automatically request a replacement hold on the agreed card before or when an existing authorization expires during the agreed rental period. The authorization must identify the agreed amount, purpose, covered period, and reauthorization conditions. A higher amount requires an applicable further authorization; these Terms do not authorize arbitrary increases.

The timing depends on the actual authorization, payment network, processor, and bank. There is no universal seven-day rule. Even when Movia requests release of a replaced hold, the bank may display both holds temporarily or restore available credit later. If a replacement authorization fails, we may contact you to complete verification or provide an acceptable replacement method. A failed hold does not by itself authorize an undisclosed charge.

Reauthorization is not an extension of the rental, a recurring rental subscription, or permission to charge for an unapproved renewal. We do not create a new post-return reserve merely because a future charge might arise. Release of an unused hold after return or a vehicle exchange is handled under the transaction terms and applicable law; funds may be captured only for an amount that is lawfully due and validly authorized, subject to Section 8.

Charges after return and vehicle-damage claims

Charges determined after return, such as authorized mileage, charging, toll, or other agreed service charges, must have a contractual basis, supporting information appropriate to the charge, and a valid payment authorization. We will provide an itemized explanation of a proposed additional amount. A general card-on-file arrangement does not authorize unrelated or undisclosed charges.

Vehicle damage or loss is handled separately. Movia will not rely solely on these Terms, an authorization signed before the loss, or an existing security hold to charge, capture, debit, or place an additional block for a vehicle-damage or loss claim. We will seek express permission from the renter after the damage or loss has occurred before recovering that claim through the renter’s card. Without that permission, any recovery must follow another lawful process. Notice of a claim or silence after receiving it is not, by itself, that permission.

We will not relabel a damage or loss claim as a routine fee to avoid this requirement. Applicable insurance-claim procedures and legal limits on recovery remain in force. An internal request to raise a billing concern promptly does not shorten a statutory claim period, eliminate a lawful card dispute, or waive a consumer remedy.

Optional protection and insurance

A damage waiver offered by Movia is a contractual allocation of certain responsibility for the rental vehicle; it is not, merely because it is called “protection,” an insurance policy or third-party liability insurance. Its effect, exclusions, price, and acceptance or declination must be clearly disclosed and comply with applicable law.

These Terms do not validate a deductible, exclusion, charge, or insurance representation that applicable law does not permit. You may decline optional products without unlawful coercion. Do not assume that personal insurance, a payment card benefit, or a Movia damage waiver provides all coverage needed for a particular vehicle or rental. Review the applicable documents and confirm coverage with the relevant insurer or benefit provider.

Electronic signatures and records

You may be asked to review and sign a rental agreement or other document electronically. An intentional electronic signature or acknowledgment may be used as evidence of your acceptance. Signing records may include your name, initials, signature image, time, IP address, browser information, document version, and a retained copy and integrity hash of the agreement.

Read the document before signing and retain the copy provided or request one from us. Sign only for yourself or with valid authority for the identified signer. We will provide any separate electronic-delivery disclosures and consent process required for consumer records, including applicable information about access, paper copies, and withdrawal of consent. These website Terms alone do not replace that process.

Messages, notices, and preferences

Keep your email address and other essential contact details current. The customer center and email may be used for confirmations, signature requests, payment information, service updates, and support. The rental agreement may identify specific methods for legally required notices; an ordinary inbox message does not override those requirements.

Marketing preferences are separate from necessary transaction and security communications. Agreeing to these Terms does not by itself authorize every form of advertising contact. Privacy and communication choices are described in the Privacy Policy.

Automated assistance and informational content

Our assistant is an automated tool. Responses may be incomplete or inaccurate and do not independently approve a booking, change an agreement, authorize an extension, or settle a claim. Ask staff to confirm a material price, policy, safety, or rental issue rather than relying solely on an automated response.

Travel, charging, driving, and vehicle information is general information, not a substitute for current road rules, official restrictions, vehicle instructions, or professional advice where needed. These limitations do not excuse Movia from responsibility for its own legally actionable representations or required disclosures.

Vehicle features and Full Self-Driving (Supervised)

Vehicle equipment and software availability depend on the actual vehicle and its current configuration. Material features included in a confirmed rental are subject to the transaction terms and applicable consumer rights; a general website disclaimer is not permission to remove a promised material feature without an appropriate remedy.

Full Self-Driving (Supervised) requires an attentive driver who remains responsible for operating the vehicle and is ready to intervene. It does not make the vehicle autonomous. Use depends on suitable conditions, applicable law, and the manufacturer’s instructions. Do not use a feature merely because it is available when conditions make its use unsafe.

Complete the applicable vehicle orientation and review safety instructions before driving. No fixed orientation duration guarantees that every driver is ready to operate every feature. Movia is an independent rental company and is not Tesla, Inc.; third-party names and marks remain the property of their owners.

Acceptable use of the Services

Do not use the Services to commit fraud, impersonate others, submit unlawful or malicious content, access an account or record without permission, interfere with security or normal operation, evade verification, or collect other people’s personal information without authority. Do not use automation that materially disrupts the Services or circumvents access controls.

These restrictions do not prohibit lawful criticism, truthful reviews, exercise of privacy rights, good-faith reporting of a security issue, or other conduct protected by law. Suspected security issues should be reported privately without accessing or disclosing information beyond what is authorized.

Website content and your submissions

Movia’s branding, website materials, and software may be protected by intellectual-property law. Rights belong to Movia, its licensors, or the relevant third-party owners. You may use materials for ordinary personal use of the Services, but these Terms do not grant a right to reuse branding or commercially republish protected content without permission.

You retain ownership of content you submit. You grant Movia a limited, nonexclusive permission to receive, store, copy, and share that content as reasonably necessary to provide the requested service, maintain permitted records, and handle lawful disputes, consistent with the Privacy Policy. This is not a blanket license to use your identity, photographs, private messages, or review in advertising. Appropriate marketing permission must be obtained separately.

You do not waive the right to provide an honest review or transfer ownership of a review merely by using the Services.

Third-party services and links

The Services use third parties for functions such as authentication, payments, verification, hosting, and communications. Their applicable terms and privacy notices may govern their independent services. Read the information presented when using them.

A third-party link is not necessarily an endorsement. The involvement of a third party does not remove an obligation that Movia has to you under the rental agreement or applicable law.

Service availability and account restrictions

We may maintain, update, or temporarily interrupt online features, or restrict access when reasonably necessary for security, suspected fraud, legal compliance, or a material violation of these Terms. Where appropriate and legally permitted, we will explain the issue and provide a way to contact us.

Restricting online access does not automatically cancel a valid rental, erase an amount owed to you, or remove a right to your records. Contact us for assistance with an active rental or necessary records if online access is unavailable. Changes to online features do not retroactively change a confirmed rental’s commercial terms.

Disclaimers and limits required by law

We work to keep the Services useful and accurate, but do not promise uninterrupted availability or that every general informational page is error-free. To the extent legally permitted, online informational features are provided on an “as available” basis.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable responsibility for fraud, willful misconduct, gross negligence, personal injury, privacy or security obligations, or nonwaivable consumer protections. These website disclaimers do not negate an express rental commitment or an applicable warranty or remedy. These Terms do not impose a fixed dollar cap on all claims arising from a rental.

Governing law and disputes

California law governs these Terms, subject to applicable federal law and any mandatory protections that apply to you or the transaction. You may contact us at [email protected] to seek an informal resolution. Contacting us first is not a condition that prevents you from seeking a legally available remedy, making a complaint, or exercising a payment-dispute right.

Any proceeding must be brought in a court with lawful jurisdiction and venue. These Terms do not require a consumer to use an Orange County court where mandatory law permits or requires another forum. They do not create a mandatory arbitration agreement or a class-action waiver.

Updates, interpretation, and contact

We may update these Terms prospectively and identify the revision date. Where a material change requires notice or acceptance, we will obtain it through the relevant process. A new version does not retroactively amend a confirmed reservation or authorize a new charge.

If a provision is unenforceable, the remaining provisions continue only to the extent consistent with applicable law and the agreement’s lawful purpose. English and Chinese versions are intended to have the same meaning. A translation discrepancy does not override mandatory law or a transaction-specific language agreement; contact us for clarification before relying on an uncertain provision.

Movia Technologies, Inc. 780 Roosevelt, #127, Irvine, CA 92620, United States Email: [email protected] Phone: +1 (626) 390-4721